Even the most well planned, professionally installed and exhaustively tested IT systems have bugs. These may lead to system failures and unproductive, expensive downtime for their users. A professional hardware and software system service is what you need to guarantee your systems against failure.

modus-i offers you these services:

• Analyzing your current IT installations regarding hard- and software, the most common causes of faults and failures as well as the most important replacement parts
• Supplying the most important replacement parts and expendables for the hardware of the most reputable manufacturers
• Handling fault reports and telephonic problem diagnosis, prompt coordination of all measures required and the deployment of the necessary IT experts
• Hardware problem solving on-site: technical diagnosis of hardware and trouble shooting, repairing individual components or entire systems and replacement with tested, certified replacement parts
• Telephonic software support, solving faults in the operating system, in applications and linked peripherals (network, printers etc.)
• Assessing and arranging your claims against manufacturers in terms of legal or contractual guarantees and warranties
• Totally transparent escalation management – from the first telephone call reporting a fault to the exact problem diagnosis, delivery of the replacement parts needed, correcting the fault right through to the final report and invoicing
• Advice on escalation scenarios, how to plan and implement them right through to improving the general availability and reliability hard- and software.
• Software development for the realisation of customer-specific solutions – where standard software turns out to be insufficient.
  We rely on leading commercial technologies in the Java, Mainframe and Microsoft .NET context.